Privacy Policy

1. Introduction

gb888 is committed to maintaining the trust and confidence of all players who use our platform. We operate in full compliance with applicable data protection principles to ensure that your personal information remains private, secure, and used only for the purposes for which it was collected. Our platform serves players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

This policy applies to all registered users, visitors, and individuals who interact with gb888 in any capacity. Please read this document carefully. If you have any concerns about how your data is handled, you are encouraged to contact our support team before continuing to use the Platform.

2. Information We Collect

When you register for an account or use the gb888 Platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and government-issued identification documents for KYC verification purposes.
• Contact details: email address, phone number, and residential address (including city or district within Bangladesh).
• Financial information: payment method details such as bKash mobile number, Nagad account number, Rocket wallet ID, Upay ID, or bank account references used for deposits and withdrawals.
• Technical data: IP address, device type, browser type, operating system, session duration, pages visited, and click-stream data collected automatically during your use of the Platform.
• Usage and behavioral data: game preferences, betting history, wagering patterns, bonus usage, and platform interaction logs used to improve service quality and detect fraud.

3. How We Use Your Information

gb888 processes personal data strictly for legitimate operational and compliance purposes. The primary purposes for which we use your information include:

• Account creation and verification: creating your player profile, verifying your identity through KYC checks, and confirming your eligibility to use the Platform (players must be 21 years or older).
• Payment processing: facilitating secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, including transaction verification and fraud screening.
• Service delivery and improvement: personalizing your gaming experience, recommending games, delivering bonuses, processing promotions, and improving Platform functionality based on aggregate usage patterns.
• Legal compliance and responsible gaming: meeting applicable legal and regulatory obligations, conducting anti-money laundering (AML) screening, and supporting responsible gaming measures such as self-exclusion requests and deposit limit management.

We do not use your personal data for automated decision-making that produces significant legal effects on you, nor do we use it for purposes incompatible with those listed above without first obtaining your explicit consent.

4. Legal Basis for Processing

gb888 relies on the following legal grounds when processing your personal data:

• Contractual necessity: processing is required to perform the contract between you and gb888 when you register for and use the Platform (including account management, game delivery, and payment processing).
• Legitimate interests: processing for fraud prevention, security monitoring, and platform improvement where these interests are not overridden by your fundamental rights.
• Legal obligation: processing necessary to comply with applicable laws, regulations, court orders, or lawful requests from competent authorities.
• Consent: where we rely on your explicit consent (for example, for receiving promotional communications), you may withdraw that consent at any time by contacting our support team.

5. Sharing of Personal Data

gb888 does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances and only to the extent strictly necessary for the stated purpose:

Payment processors and financial partners (including bKash, Nagad, and Rocket service providers) process transactions on our behalf under strict contractual confidentiality obligations. Game technology providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive pseudonymised session data solely to deliver gameplay. Regulatory authorities and law enforcement bodies may receive data where required by applicable law. In all cases, we require third parties who process your data to maintain at least the same level of data security and confidentiality that gb888 applies internally.

6. Cookies and Tracking Technologies

gb888 uses cookies and similar tracking technologies (such as local storage, session tokens, and analytics pixels) to operate the Platform effectively and improve your experience. Cookies are small text files placed on your device that help us recognize you across sessions and deliver a consistent, personalized experience.

• Strictly necessary cookies: required to keep you logged in, maintain session state, and enable core Platform functionality. These cannot be disabled.
• Performance and analytics cookies: help us understand how players navigate the Platform (e.g., which games are most popular, where users experience difficulties) so we can improve the service for everyone.
• Functionality cookies: remember your preferences such as language settings, device type, and display options to provide a customized experience on return visits.
• Marketing cookies: used with your consent to deliver relevant promotional content about gb888 games and offers. You may opt out by adjusting your browser settings or by contacting support.

Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of the Platform and some features may not work as expected.

7. Data Retention

gb888 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your active account and for such additional periods as required by applicable law, fraud prevention obligations, and responsible gaming record-keeping requirements.

• Active account data is retained for the full duration of your registration plus a minimum of five (5) years following account closure to meet AML and financial compliance requirements.
• Marketing consent records and opt-out preferences are retained for three (3) years from the date of last interaction.
• Technical logs and session data are typically retained for no longer than ninety (90) days unless required for an active investigation or legal hold.
• Where you request deletion of your account and there is no legal obligation to retain your data, we will permanently anonymize or delete your information within thirty (30) days of the verified request.

8. Security Measures

gb888 implements industry-standard technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to, SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive financial and identity data, role-based access controls limiting internal staff access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments, and multi-factor authentication requirements for administrative access to data systems.

While we apply robust safeguards, no system connected to the internet can be guaranteed to be completely secure. We encourage you to protect your own account by using a strong, unique password and by not sharing your login credentials with anyone. If you believe your gb888 account has been compromised, contact our support team immediately.

9. International Data Transfers

gb888 primarily stores and processes data within secure data center environments. In certain operational contexts, your data may be processed by service providers located outside Bangladesh. Where such transfers occur, gb888 takes appropriate contractual safeguards to ensure that your data receives a level of protection consistent with the principles setout in this Privacy Policy.

We will never transfer your personal data to a third party in a manner that is inconsistent with this Privacy Policy or that would compromise the protections afforded to you herein. If you have questions about the specific safeguards applied to cross-border data transfers, please contact our support team.

10. Your Rights

gb888 respects your rights in relation to your personal data. Depending on applicable laws and the nature of your request, you may have the following rights:

• Right of access: request a copy of the personal data gb888 holds about you and information about how it is being used.
• Right to rectification: request correction of inaccurate or incomplete personal data held about you.
• Right to erasure: request deletion of your personal data where there is no compelling legal reason for us to continue processing it.
• Right to object or restrict processing: object to or request restriction of processing based on legitimate interests, direct marketing, or automated decision-making.

To exercise any of these rights, please submit a written request to our support team at [email protected]. We will respond to verified requests within thirty (30) days. In some cases we may need to verify your identity before fulfilling a request, to protect the security of your account.

11. Children and Age Restrictions

gb888 is strictly a platform for adults. We do not knowingly collect personal data from any individual under the age of 21. Registration on gb888 requires users to confirm that they are 21 years of age or older. If we discover that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe that a minor may have registered on the Platform are urged to contact us immediately at [email protected].

gb888 supports responsible gaming and encourages all players to engage with our platform in a mindful, controlled manner. For guidance on responsible gaming tools and self-exclusion options, please visit our Responsible Gaming page.

12. Changes to This Privacy Policy

gb888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or operational requirements. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where feasible, notify registered users via their registered email address or through a notice on the Platform.

Your continued use of the gb888 Platform following the posting of any changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal data is protected. This policy was last reviewed and updated on January 1, 2026 (Bangladesh Standard Time, UTC+6).